Refund policy

RETURN POLICY

At Macey Jane, we strive to provide you with the best shopping experience. If you are not completely satisfied with your purchase, we offer the following return options:  

FULL REFUND: 
- Items must be returned within 15 days of the delivery date.  
- Items must be in their original condition, unworn, unwashed, and with all tags attached.  
- Sale items and gift cards are non-returnable and non-refundable.  
- *All returns will incur a $15 flat-rate return fee, which will be deducted from your refund amount.*  

STORE CREDIT:
- Items returned after 15 days but within 30 days of the delivery date are eligible for store credit.  
- Items must be in their original condition, unworn, unwashed, and with all tags attached.  
- Sale items and gift cards are non-returnable and non-refundable.  
- *All returns will incur a $15 flat-rate return fee, which will be deducted before store credit is issued.*  

RETURN PROCESS 
1. Request a Return: Customers can now initiate a return directly through their order on our website using our self-service return system on Shopify. Alternatively, you can email our customer service team at erika@maceyjane.com with your order number and reason for return to begin the process.  
2. Prepare Your Return: Securely pack the items in their original packaging, including all tags and labels.  
3. Ship Your Return: Send the package to the return address provided by our customer service team. Please use a trackable shipping method to ensure safe delivery.  

REFUND PROCESS 
-For Full Refund: Once we receive your returned item, we will inspect it to ensure it meets the return eligibility criteria. If approved, your refund will be processed, minus the $15 return fee, and a credit will automatically be applied to your original method of payment within 10 business days.  
-For store credits: Once we receive your returned item, we will inspect it and, if approved, issue a store credit for the purchase amount, minus the $15 return fee, within 10 business days.  

DAMAGED OR DEFECTIVE ITEMS
If you receive a damaged or defective item, please contact us immediately at erika@maceyjane.com with your order number and photos of the item. We will arrange for a replacement or refund as quickly as possible.  

If you have any questions or need further assistance, please don't hesitate to reach out to our customer service team. Thank you for shopping with Macey Jane!